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Active Chat is a web-based support tool that enables you to interact with an HP support expert online.You can "chat" in real-time while saving time in resolving problems. Active Chat enables you to:
- Experience greater support interaction versus using the phone and email only.
- Solve problems fast through shared problem solving.
- Web "chat" in real-time with a support specialist.
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Access to Active Chat is through an Active Chat "button" icon. Depending upon service availability, the button may appear on ITRC self-solve search results pages, such as in the
Technical Knowledge Base or
Patch Database areas. The button may also appear in certain knowledge documents. Simply click on the button to initiate a support session.
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How does Active Chat work?
You request an Active Chat support session by submitting an "HP Instant Support" form. A support specialist will connect to your desktop via the web and contact you by either web chat or phone.
You and the support specialist can exchange chat messages and share files during a web chat session. This interactive session enables you to access key documents, or shared data and knowledge.
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Availability
To use Active Chat, you must own a valid support agreement. Active Chat supports various problem areas, but availability depends upon your region and country. Active Chat is available in select countries only. If you don't find a problem area you need help with, you can either log a support case or you can contact your local support center.
Next Steps:
To submit feedback, questions, or problems regarding Active Chat, please
Contact HP for Assistance.
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