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what is the IT resource center?
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The IT Resource Center (ITRC) provides a single entry point to comprehensive, customized support information, tools, education and user forums from HP. This one-stop World Wide Web location helps you manage your software and hardware computing environment according to your needs; the site contains applications that share a common registration and user identification process, so you can quickly find the information, software and resources you need.
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If you are familiar with the IT Resource Center name, that's because the name and Web site (itrc.hp.com) have been active since April 1999. Beginning in October 1999, the new IT Resource Center has offered combined maintenance and support; training and education; and user forums at this single Web site.
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The current IT Resource Center (ITRC) is comprised of these major elements:
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ITRC Area Name
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Old Name
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Activities
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Maintenance and
support
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Electronic Support Center
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Hardware and software support solutions, services and tools
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training and
education
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IT Resource Center
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Training courses, seminars
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forums
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User collaboration
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what are the services offered by the IT resource center?
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The IT Resource Center offers many services to meet your support needs. These services or features are grouped into the three areas mentioned above: maintenance and support, training and education, and forums.
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Information about these features and services, including descriptions, access requirements and geographic availability can be found under
main topics
on the online help page for the respective area. For example, descriptions of maintenance and support services are found on the maintenance and support online help page. Individual maintenance and support services are grouped under these headings: self-solve tools, patching, downloads/licensing, collaborate, assessment, diagnostics, and notifications.
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what are the benefits of using the IT resource center?
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Availability:
24x7 availability of software and hardware information, tools, and support (some limitations).
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Customization:
Quickly access support tools that are customized based on your support agreement level or system configuration.
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Decisions:
Make informed decisions with proactive information.
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Productivity:
Gain time managing your environment, using the application of your choice.
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Security:
Ensure a secure mode of transfer, with messages that are encrypted to preserve confidentiality of your data.
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Timeliness:
Access critical support information when you need it, where you need it. Explore on-line purchase and delivery of per incident support services.
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using the IT resource center
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In order to utilize a service on the IT Resource Center:- You must meet the access requirements for that service.
- The service must be available in your geography.
- Your warranty or support agreement must be linked to your IT Resource Center User ID (if applicable).
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Access requirements vary by ITRC service. You may browse some services and register only if you decide to purchase that service(s). Other services require registration in the ITRC and warranty, care pack, or support agreement coverage with HP. Access requirements are discussed in detail, by service, under
main topics
on the online help page for each respective area (for example, online help - maintenance and support).
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In order for you to use a service, it must be activated by HP in the country or region where you will be using it. Even if you otherwise qualify for a service, if it is not available in your geographical area, you will not be able to use it. Geographic availability, by service, can be found under
main topics
on the online help page for each respective area (for example, online help - maintenance and support).
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linking your coverage with your user ID
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If you have warranty, care pack, or support agreement coverage, you need to link this coverage to your ITRC User ID. This process enables ITRC to provide access to all of your entitled services. Linking warranties, care packs, or support agreements to your ITRC User ID is typically done at the time when you register for the IT Resource Center, but can be accomplished at any time via My Profile.
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Once logged in to the ITRC, you can perform the following activities to review or enable services on the ITRC:- Review warranties, care packs, and support agreements currently linked to your User ID.
- Link one or more qualifying warranties, care packs, or support agreements to your User ID to formalize your entitlement to additional ITRC services.
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how to obtain entitlement to the service you need
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If you need to use an IT Resource Center service for which you do not currently qualify, contact your HP representative to have your support coverage upgraded.
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